Refund policy

At Èma, we want you to be completely satisfied with your purchase. We carefully select and prepare every product to ensure you receive it in perfect condition.

Due to the nature of our products, certain items may only be eligible for return if they are unused, unopened, and in their original condition.

1. Eligibility for Returns

We accept returns within 14 days of delivery, provided that:

* The product is unused and unopened.
* The product is in its original packaging and condition.
* All original seals, labels, and accessories are intact.
* The item has not been tested, swatched, sprayed.

2. Damaged or Incorrect Items

If your order arrives:

* Damaged
* Defective
* Broken
* Leaking
* Missing an item
* Or contains an item different from what you ordered

please contact us within 48 hours of receiving your order.

Please send us:

* Your order number
* Photos of the product and packaging
* A brief description of the issue

Once we review the case, we will provide the appropriate solution, which may include a replacement, store credit, or refund.

3. Refunds

All sales are final. We do not offer refunds; however, exchanges are accepted for eligible items in accordance with our Exchange Policy.

3. Important Note About Perfumes

Perfumes must be returned unopened, unused, and with their original packaging and seals intact. Due to hygiene and product-safety considerations, opened or sprayed perfumes cannot be returned.

4. Our Commitment

At Èma, authenticity, quality, and customer satisfaction are at the heart of what we do. Every order is carefully prepared and packaged before leaving our hands, and our team is always available to assist you with any issue regarding your order.

For any questions regarding returns or refunds, please contact us at emaofficialme@gmail.com.